The Role:
We are looking for a motivated, personable and reliable part-time Duty Manager to join our events team during our busy Autumn and Christmas season, with the potential to become a permanent position.
At the Bristol Improv Theatre, we deliver a diverse range of programming, from local improv groups to experimental theatre, burlesque nights and circus troupes!
We are a small, independent and artist-led theatre that’s passionate about delivering excellent service and maintaining our reputation as one of the friendliest venues in Bristol.
In this role you will lead a front of house team, overseeing our events bar, theatre, and other venue spaces, ensuring the safety and enjoyment of clients, audiences and production teams. A successful applicant will be able to remain assertive and calm in a busy environment while providing warm and welcoming service.
Hours and Pay
Rate of pay : £12.20 per hour
Hours: Part-time, Friday and Saturday evenings (5:30pm until closing) with option for additional hours depending on theatre schedule. Some additional hours may be paid at a lower rate of £12 per hour and carry fewer responsibilities.
Start date: As soon as possible.
Main duties
- Representing the theatre during events and upholding the theatre’s reputation for being friendly and welcoming.
- Managing the front of house team and providing basic training to volunteers.
- Making sure events run on time and according to their itineraries.
- Enforcing theatre policy as well as monitoring and enforcing health and safety practices and regulations during events.
- Promoting the Bristol Improv Theatre and upselling its events and bar offerings.
- Overseeing our bar during events, reporting financial earnings, monitoring stock levels, and ensuring appropriate close downs of the venue according to health & safety and hygiene practices.
- Working with the box office and tech teams to ensure events run smoothly.
- Welcoming visiting performers and venue hire clients, and delivering critical information about facilities and fire safety.
- Keyholding responsibilities for the venue, including opening and closing checks.
- Preparing the venue for an event and ensuring the venue is safe, welcoming, clean, and set up as specified.
- Being the appointed person for leading on first aid and any incidents or evacuations.
- Reporting and recording incidents and maintenance issues that arise during events.
- Positively and proactively responding to customer needs and enquiries, including resolving difficult situations and complaints where appropriate.
- Physical tasks such as bringing in deliveries and moving set pieces, props, and equipment (some manual handling required, with training provided).
Person Specification
Required:
- Confident in providing a calm, personalised and high level of customer service
- Proactive and able to maintain composure in busy environments
- Experience in a hospitality and customer facing role
- Reliable and conscientious
- Experience in conflict resolution and customer service
- Verbal communication skills and the ability to work well as part of a team
- Previous experience as a keyholder for a building, venue, or business
- Time management skills
- Leadership skills and ability to be assertive when necessary
- Strong organisational skills and attention to detail
- Comfortable in manual handling and working from heights (training will be provided)
Desirable, but not essential:
- Experience in a management role
- Technical/AV experience
- Experience working behind a bar
- First aid training
- Interest in theatre and events
We understand it can be very difficult to break into the arts. Although some experience in a management role is desirable, training will be provided on the job and we encourage anyone who is passionate about working in events to apply, regardless of experience.
How to Apply
By Writing – please send a CV and short cover letter (max. 2 pages) stating your suitability and why you want to apply for this role.
By Audio – please send a CV and voice note up to 4 minutes in length stating your suitability and why you want to apply for this role.
By Video – please send a CV and video up to 4 minutes in length stating your suitability and why you want to apply for this role.
Please send applications to [email protected]
Application Deadline: Monday the 14th of October, 5pm.
