Terms & Conditions, Privacy Policy

BIT Terms & Conditions

The BIT does its best to ensure that all the information on its website is current and accurate. However, mistakes can occur, so we would encourage anyone who may be thinking of making a special trip based on information displayed on the website to confirm that the information is correct. You can do this by emailing hello@improvtheatre.co.uk

Events, Online Purchases & General Website Usage


In these terms and conditions the following words shall have the meanings set out below:

"Confirmation" means the confirmation email sent to you by the BIT under clause 4.2.3 acknowledging your booking and setting out the details of your booking.

"Contract" means any contract for the purchase of Tickets made between you and the BIT (acting as agent for the relevant Third Party in those cases where a Third Party Event is the subject of the Ticket).

"BIT" means The Improv Network Limited, trading as The Bristol Improv Theatre whose registered and principal trading address is Beech House, 15 Chaplin Road, Bristol BS5 0JT. Registered in England company number 08856944.

"Online Booking Form" means the series of pages for the booking of Tickets set out on the BIT's website.

"Third Party" means a party other than you and the BIT.

"Third Party Event" means an event organised by a Third Party in respect of which the BIT is acting as ticketing agent only.

"Ticket" means any ticket, physical or electronic, for attending:

i. a live, staged performance of a theatrical or operatic nature in any one of the BIT's auditoria;
ii. backstage tours;
iii. platforms;
iv. a Third Party Event
v. a reserved place on a course or elective workshop

offered for sale by the BIT or its authorised agents and any reference in these terms and conditions to a 'performance' shall include any of these.


2.1. These terms and conditions relate to the purchase and supply of Tickets and the use of the BIT's website generally. Please read these terms and conditions carefully before purchasing any Tickets as by doing so, you accept that these terms and conditions will govern all Contracts.

2.2. Nothing in these terms and conditions is intended to affect your statutory rights.


3.1. If you make a group booking, you accept these terms and conditions on behalf of all members of the group and are responsible for all payments due from the party.

3.2. Only persons who are at least 18 years of age are permitted to book Tickets. By booking Tickets you warrant to the BIT that you comply with this requirement.

3.3. The BIT reserves the right to place restrictions on:

3.3.1. the volume of any Tickets ordered; and

3.3.2. the number of places booked for Third Party Events.

In addition, the BIT shall be entitled to terminate Ticket sales for a performance or a Third Party Event at such time as it shall think fit (or as directed by any relevant Third Party).

3.4. It is your responsibility to check that any Tickets issued to you are accurate.

3.5. Any purchase of Tickets is only valid when processed by the BIT or an agent authorised by the BIT.

3.6. Your Tickets may not be transferred or resold for commercial purposes or at a premium. If a Ticket is transferred or resold in breach of this condition, the bearer of the Ticket or the person claiming the right to attend the event will be refused admission to the performance or event and any membership(s) you may have with the BIT will be terminated.

3.7. The BIT (or the relevant Third Party) shall be entitled to make changes as to speakers, performers, running times and such other matters as it thinks fit in the case of any event, including Third Party Events.

3.8. By purchasing a Ticket, you shall be deemed to consent to your being filmed where the event or performance is being filmed.

3.9. The BIT (or the relevant Third Party) reserves the right to ask for proof of eligibility for concessions at the access points for the event or performance.


4.1. The website improvtheatre.net is owned and operated by the BIT.

4.2. If you choose to purchase Tickets or Learning Events over the BIT's website, your Contract will be concluded as follows:

4.2.1. completion and submission of the Online Booking Form shall constitute an offer by you to purchase Tickets subject to these terms and conditions. You can correct any mistakes you make when filling out the Online Booking Form at any point before submitting it;

4.2.2. once you submit the Online Booking Form, the BIT will check that you have completed all parts of the Online Booking Form and confirm that you have sufficient funds to cover the total cost of the booking. Upon confirmation of these details, the BIT will then charge your credit or debit card accordingly. This in itself does not constitute acceptance of your offer;

4.2.3. once payment has been taken, an on-screen confirmation will be displayed and the BIT will send you a Confirmation as soon as possible. This Confirmation shall constitute the BIT's acceptance of your booking. A Contract will be formed once you have received the Confirmation;

4.2.4. if the BIT receives a prompt notification that the Confirmation was not delivered successfully, then the BIT will use reasonable endeavours to notify you of its acceptance and the details of your booking by other means.

4.3. The only language available for the conclusion of a Contract online is English.

4.4. Details of all Contracts concluded online (including the method of payment but not the card details) will be kept on file by us and can be provided to you upon request.

4.5. You are entirely responsible for entering your details correctly on the Online Booking Form. By submitting an Online Booking Form you warrant to the BIT that all details supplied by you are true and accurate.


5.1. The price (including all taxes where relevant) of all Tickets are specified on the BIT website. These details are based on the best available information to the BIT and the BIT is not obliged to conclude any contract on these terms.

5.2. For bookings made online over the BIT's website, the BIT accepts payment through it's PayPal payment gateway.


6.1. Subject to clauses 6.2 and 6.3 the BIT will not refund your Tickets after purchase.

6.2. Where the BIT or the relevant Third Party is unable to perform a Contract on the date(s) agreed because the performance, course or elective workshop in question is no longer available or viable, or is abandoned when less than half the performance has taken place, the BIT will refund to you the face value of the Tickets purchased (excluding any delivery charges).

6.3. Where a performance, course or elective workshop has been cancelled or abandoned when more than half of the performance has taken place the BIT may, in its discretion (and provided any relevant Third Party agrees), refund to you the face value of the Tickets purchased (excluding any delivery charges).

6.4. BIT will issue a refund to you using the same method of payment that you used to purchase the Tickets.


All Tickets are sold subject to the BIT's right to make any alterations in the cast or programme details advertised on the BIT's website or other appropriate location.


8.1. Subject to clause 8.3 below, the BIT (or any relevant Third Party) will only be liable to you for direct and foreseeable losses arising as a result of:

8.1.1. a breach of these terms and conditions; or

8.1.2. any negligent act arising under or in connection with the Contract.

8.2. The BIT's (or the relevant third Party's) total liability under clause 8.1 above shall be limited to the total face value of the Tickets.

8.3. Nothing in this clause 8 excludes or limits liability for death, personal injury or fraud.

8.4. The BIT (or any relevant Third Party) will not be liable in any way if it is prevented from performing its obligations under or arising from any Contract due to any factors which are beyond its reasonable control. Without limiting the foregoing, the following shall be regarded as causes beyond its reasonable control:

8.4.1. acts of god, which include earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost giants;

8.4.2. force majeure which includes war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes and civil commotions;

8.4.3. power failure and failure of sound or lighting equipment.

8.5. The BIT will not be liable for any losses incurred by you in connection with your use of the BIT's website, for any delay in using or your inability to use the website, for any information or Tickets obtained through the website or for any material posted to the website by the BIT or by users of the website.


9.1. The BIT's website is for your own personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from the BIT's website.

9.2. The contents of the BIT's website, including any software, are protected by intellectual property rights and other related rights. No part of the BIT's website may be reproduced in any form (electronically or otherwise) without the prior consent of the BIT, other than temporarily in the course of using the BIT's booking service or as permitted by law.

9.3. You are not permitted to link to or use all or any part of the BIT's website for any purpose which is unlawful, defamatory, harmful, obscene or objectionable.

9.4. You are not permitted to transmit anything which, in the BIT's opinion, harms the BIT's business or in any way offends other users or persons.

9.5. You are not permitted to alter the BIT's website in any way.

9.6. You must not post onto or transmit to the BIT's website any material containing software viruses or files which may damage or disrupt the good working order of computer or telecommunications equipment.

9.7. The BIT reserves the right to refuse to post onto or remove anything from its website which, in the BIT's opinion, is objectionable or does not comply with these terms and conditions. The BIT shall not in any way be liable for such actions.

9.8. The BIT may record, preserve, trace and disclose anything which has been transmitted to, from or via the BIT's website where required by law or where the BIT is acting in good faith.

9.9. If you create, or are provided with, a username, password or any other piece of information as part of the BIT's security procedures, you must treat this information as confidential. In particular, you must not disclose this information to any third party.


The BIT's website may contain hyperlinks to websites operated by parties other than the BIT. The operation of such websites is outside the BIT's control and you proceed at your own risk. The BIT does not endorse or sponsor and is not liable for the products, services or content you access through any linked site.


If you need to contact the BIT, or if you wish to complain about your experience purchasing Tickets or using the BIT's website, you can do so using any of the following methods:

email: hello@improvtheatre.co.uk
telephone: 07936 617158
letter: The Bristol Improv Theatre, 50 St. Paul's Road, Bristol, BS8 1LP


All the terms of any Contract are contained or are referred to within these terms and conditions.


If any part of these terms and conditions is held to be unenforceable this will not affect the enforceability of the remaining provisions.


14.1. The BIT (or the relevant Third Party) reserves the right to refuse admission and may request any Ticket holders to leave (taking any such appropriate action which may be necessary to enforce this right) before or during performances if it considers it to be necessary or desirable to do so. The BIT (or the relevant Third Party) may also, on certain occasions, have to conduct security searches to ensure the safety of its patrons.

14.2. Latecomers will be asked to wait until a suitable break in the performance before being admitted to the auditorium or other venue. The BIT reserves the right to deny entry to any latecomers, if it deems that such late entry to the auditorium would be a disruption to the performance or other event.

14.3. Mobile phones and other electronic equipment must be switched off (not silenced) before entering the auditorium.

14.4. To be admitted you must be in possession of a valid Ticket.

14.5. Unless a performance is expressly stated to permit entry to children under the age of four, children under the age of four are not permitted to enter the auditoriums but are welcome in the foyers. Children must be accompanied by an adult at all times.

14.6. Please note that strobe lighting, smoke effects and gunshots are sometimes used in productions.

14.7. The BIT and any authorised third parties may carry out general filming and sound recording in or about the venue. By purchasing Tickets, you consent to you and your party being included in and to the commercial exploitation of such films and recordings without payment.

14.7. With the exception of those shows denoted in programmes and listings as "family", due to the nature of improvised theatre, the BIT cannot guarantee the age suitability of any of its shows. Parents and guardians are therefore required to exercise their own judgement as to whether a particular show is suitable for their child.


Nothing contained in any Contract is intended to be enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999 by any third party.


These terms and conditions and any Contract concluded incorporating these terms and conditions shall be governed by English law and all disputes shall be submitted to the exclusive jurisdiction of the English courts.

BIT Privacy Policy


The BIT are committed to protecting your privacy. We have provided this privacy policy to lay out the information concerning your personal data and how we use it.


The BIT will ask you to provide your name and email address for the purposes of coordinating and communicating details regarding BIT events that you are attending. The BIT will not pass this information to any third parties.

No card details are taken by the BIT at any time. All sales of tickets, classes, memberships and other products are processed by PayPal. You may wish to also read the PayPal privacy policy at https://www.paypal.com/uk/webapps/mpp/ua/privacy-full


Cookies are small pieces of information that are stored by your browser on your computer's hard drive. They make it possible for us to provide our online ticketing service and track visitor statistics, such as returning visitors. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

We use Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html